Reference

Your 9rpm Privacy Policy in India

Your account flow may include UPI, Paytm, PhonePe, live table records, slot session logs and support chats, so our Privacy Policy sets out how that data is collected…

UPI data handlingPaytm record checksPhonePe privacy contextCookie choices

Explore the lobby Read FAQ

What This Policy Covers

9rpm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, enter the lobby, use UPI, Paytm or PhonePe, contact us, set cookie choices or ask us to amend your record on 9rpm.net. We collect only what is needed to run your account, meet security checks, process wallet

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activity, reply to privacy requests and keep records required by applicable law. Access or eligibility depends on local law and is available where local law permits, so some privacy choices may also depend on the region tied to your account. We do not sell your personal
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data. When a service partner helps with payment processing, analytics, fraud checks or messaging, we require that partner to handle the data for the stated purpose and not for unrelated use.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three Privacy Contact Routes

Privacy questions should reach the team through a channel that can verify your account without exposing your data.

Email privacy desk Use email when your request includes identity documents, account changes or a data access question. We may ask for extra proof before sharing account records, so your data is not released to another person.

Account chat Chat works for quick privacy questions after you log in, including cookie settings or how to update a phone number. For account records, our team may move the matter to email for verification.

Correction request Send a correction request if your name, contact detail or payment reference is wrong. We check the account trail, update what we can, and tell you if a legal record must remain unchanged.

DATA HANDLING

Six Ways We Handle Your Data

We treat privacy as part of account operation, not as a separate promise on paper. The same checks that protect your login, payment references and support history also shape how long we…

Account data

During registration we ask for details needed to create and protect your account, such as name, mobile number, email and sign-in records. We use them for access control, verification and messages you request.

Wallet records

UPI, Paytm and PhonePe activity creates references that help us match deposits and withdrawals to your account. We store transaction IDs, status changes and support tickets so a privacy or wallet query can be checked.

Cookies

Cookies help remember login state, language choice and security events. You can clear them in your browser, but some account pages may ask you to sign in again after the cookies are removed.

Security checks

We log device, IP and session signals to detect account takeover attempts and unusual wallet activity. Access to these logs is restricted inside our team and used only for security, compliance and service tasks.

Retention

We keep personal data only while it is needed for account operation, legal duties, dispute handling or fraud checks. When the purpose ends, we delete, mask or separate the record where possible.

Change requests

You can ask us to access, correct or delete personal data linked to your account. We verify the request first, then reply with the action taken or the reason a record must stay.

Your Privacy Questions Answered

These answers explain the parts of our Privacy Policy that matter before you join and after your account is active. They cover the data we collect, how payment references are handled, how cookie controls work and how you can ask us to change, share or delete personal records.

We collect details needed to open and protect your account, including name, contact data, login records and payment references. If we need extra checks, we ask only for documents tied to account security or legal duties.

Payment data helps match wallet activity to your account, solve transaction queries and keep records required by applicable law. We do not use your UPI ID or wallet reference for unrelated messages.

Yes. Send a request from your registered email or after login, and we will verify that it is really you. We then share the available account record in a format we can support.

If a mobile number, email, name spelling or payment reference is wrong, contact us with the correct detail and proof where needed. Some transaction records cannot be changed because law or audit duties require an unchanged trail.

We keep data for as long as your account remains active, then for periods needed for legal duties, dispute handling and fraud checks. After that, we delete, mask or separate records where we can.

Our cookies are used for sign-in, security, preferences and site measurement. We do not set them to read private content from other apps, and you can remove cookies through your browser controls.

Your request is handled by trained team staff who need it to verify identity and answer the case. If a payment or security partner is involved, we share only the data needed for that task.

Your 9rpm Privacy Policy in India

Three Privacy Contact Routes

Six Ways We Handle Your Data

Account data

Wallet records

Cookies

Security checks

Retention

Change requests

Your Privacy Questions Answered

01 What data do you collect when I create an account?

02 How do you use UPI, Paytm and PhonePe data?

03 Can I ask for a copy of my personal data?

04 Can I correct details in my account?

05 How long do you keep my data?

06 Do cookies track my activity outside 9rpm?

07 Who can access my privacy request?

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